> For the complete documentation index, see [llms.txt](https://helpdesk.getfly.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.getfly.vn/web-version/markdown/reporting/task-report.md).

# Task Report

## 1. What is a Task KPI?

Task KPIs are reports that provide detailed statistics and evaluations of the performance and outcomes of employees' tasks within departments.

* **Work Status Count**: Tasks categorized by status—completed, in progress, delayed, canceled, etc.
* **Work Evaluation Ratings**: The number of tasks rated with 1 to 5 stars, along with the average rating.
* **Workload Statistics**: Reports on the distribution of workload among employees.

## 2. Task KPI Permissions

To access **Task KPI** reports in the system, users must be granted appropriate permissions for the **Task KPI Statistics** feature.

<figure><img src="https://2712020309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcl4Z1yP8xwcdM5WLVcIj%2Fuploads%2Fw3DEnKvN9Cis45OfP5Is%2Fimage.png?alt=media&amp;token=110398b3-3137-4679-877a-007237e5018f" alt=""><figcaption></figcaption></figure>

* **Access**: View the task statistics related to your own performance.
* **View All**: View all task KPI statistics across the system.
* **Department Heads**: Can view the Task KPIs of employees in their department by default.

## 3. Task KPI Overview

<figure><img src="https://2712020309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcl4Z1yP8xwcdM5WLVcIj%2Fuploads%2FKsgqcoIDKZg5WrvHyUwE%2Fimage.png?alt=media&amp;token=e6e40760-f635-45c5-918a-1120f0b46d1d" alt=""><figcaption></figcaption></figure>

#### (1) Filter Selection

Select the department or project you want to analyze.

#### (2) Time Period Selection

Choose a time range: monthly, quarterly, yearly, or a custom range.

#### (3) Employee Task Statistics

Displays a table of task performance across different employees and departments.

## 4. Task Status Statistics

<figure><img src="https://2712020309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcl4Z1yP8xwcdM5WLVcIj%2Fuploads%2FuFFOKiDDcj3kqUnyPmO6%2Fimage.png?alt=media&amp;token=3a11ef3b-264b-4783-a027-1bf96c2ae93e" alt=""><figcaption></figcaption></figure>

#### (1) **Task Count**

Shows the total number of tasks handled by employees within the selected month, including canceled tasks.

#### (2) **Total Work Hours (h)**

Displays the total hours of tasks confirmed as completed during the month. The system rounds the figure, but users can click to view detailed times and download data.

#### (3) **Rating**

Tasks are rated using a 1–5 star system. By default, completed tasks are rated 2 stars. Any task participant can rate a task, and the system records the most recent rating.

#### (4) **Average Rating**

Average rating of completed tasks.\
**Formula**: Average Rating = Total Stars Rated / Total Completed Tasks

#### (5) **Late Completion**

Number of tasks completed after their scheduled end time.

#### (6) **Delayed Tasks**

Tasks that are currently overdue based on their scheduled end time.

#### (7) **In Progress**

Tasks that are currently being worked on.

#### (8) **Awaiting Confirmation**

Tasks that are pending confirmation of completion.

#### (9) **Canceled**

Number of tasks that have been canceled.

## 5. Workload Statistics

<figure><img src="https://2712020309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcl4Z1yP8xwcdM5WLVcIj%2Fuploads%2Fp5tUWDFQ9dofmwgZww5n%2Fimage.png?alt=media&amp;token=ea23879d-bfc7-46d6-8a63-69e9c3f8bef5" alt=""><figcaption></figcaption></figure>

This table summarizes the number of tasks assigned and completed by each employee during the month.

* **DK (Planned Work)**: Tasks assigned to the employee during the selected time period.
* **HT (Completed Work)**: Tasks marked as completed from the assigned list.

#### Average Task Completion Rate

<figure><img src="https://2712020309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcl4Z1yP8xwcdM5WLVcIj%2Fuploads%2FBVX5YEUV4IH9sqgTKCab%2Fimage.png?alt=media&amp;token=97626911-9ead-40ef-9a6c-f16132860331" alt=""><figcaption></figcaption></figure>

**Formula**: Total number of tasks completed by employees (excluding canceled tasks) / Number of employees