# Google Drive

Google Integration Guide with Getfly CRM

Getfly CRM currently supports integration with Google applications, including Google Drive and Google Calendar.

To use the features connecting to Google Calendar and Google Drive, our application will require permission to access and manage data from these services. We ensure that only the necessary data is accessed to provide core application features, while safeguarding user privacy and data security.

For further details on how we handle data and permissions, please refer to the following links:

Privacy Policy: Getfly CRM Privacy Policy

Terms of Service: Getfly CRM Terms of Service

**Google Drive Integration**\
Google Drive is a cloud storage and file synchronization service by Google that allows users to store files, share them, and edit documents, spreadsheets, and more. Getfly CRM integrates with Google Drive as follows:

## 1. **Integration Overview**

The integration between Getfly CRM and Google Drive is two-way synchronization.

This integration allows users to:

Diversify data storage options.

Enjoy unlimited file size and format uploads (documents, customer files, task files, etc.).

Easily manage folders and files directly within Getfly: create/edit/delete folders; upload/edit/delete/preview files.

## 2. **How to Connect Google Drive**

### 2.1  **Connection Steps**

Connecting Google Drive involves 4 steps:

**Step 1:**\
Go to System Settings → Integration → Other Software Integration → select Google Drive → click Connect.

<figure><img src="/files/mEa7XUSDrrakgcJWbmr6" alt=""><figcaption></figcaption></figure>

**Step 2:**\
Select the account you want to connect.

<figure><img src="/files/j8Qp4UMKdcdDiXJUbzTs" alt=""><figcaption></figcaption></figure>

**Step 3:**\
Click Continue

<figure><img src="/files/xc7rj17XtIzOChFolftT" alt=""><figcaption></figcaption></figure>

**Step 4:**\
Once the connection is successful, return to the settings page.

<figure><img src="/files/a20XBcj7dWKS1QyI71DM" alt=""><figcaption></figcaption></figure>

System Display: Go to Documents → select Google Drive to view files on the system.

<figure><img src="/files/kzGFsDVfjsT5heqsExT4" alt=""><figcaption></figcaption></figure>

### 2.2 **Disconnecting Google Drive**

To disconnect Google Drive from Getfly, go to System Settings → Integration → Other Software Integration → select Google Drive → click Disconnect.

<figure><img src="/files/a20XBcj7dWKS1QyI71DM" alt=""><figcaption></figcaption></figure>

When disconnected, files previously uploaded from Google Drive will remain in the relevant sections (customer communication, task sections).

## 3. **How to Upload Documents to Google Drive**

### 3.1 From the “Documents” Section

Go to Documents → Google Drive → click Add New → select to Upload File or Create Folder.

<figure><img src="/files/3LyeIfhXYVMjBblLP6v3" alt=""><figcaption></figcaption></figure>

Any file or folder created via Getfly in Google Drive will automatically sync with your Google Drive account (under "My Drive") and vice versa.

### 3.2 **From Customer or Task Communication**

When attaching a file, click Attach File → select Upload from Google Drive → choose your file and click Send.

<figure><img src="/files/hgNLHgOzdGsCBvkkLSjT" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/9CBXRmlLG0FztWnVXgys" alt=""><figcaption></figcaption></figure>

## 4. Notes

Only one Google Drive account can be integrated per Getfly system.

<figure><img src="/files/niPXw8IvLxJWOOubiWII" alt=""><figcaption></figcaption></figure>

Permissions for viewing, uploading, editing, and deleting files/folders on Google Drive via Getfly are managed through File Management permissions.

Once connected to Google Drive, the system will retrieve all files and folders from "My Drive", but not from shared files or folders.

## 5. **Activity Logs**

To view logs of actions performed on Google Drive, go to the "i" Logs section.\
Logged actions will include:

<figure><img src="/files/H8hWn1onfdAxsMEnNfYV" alt=""><figcaption></figcaption></figure>

Folders: Created, renamed, deleted

Files: Renamed, deleted


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpdesk.getfly.vn/web-version/integrations/google/google-drive.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
