Questions about Shipping and Delivery

Question 1: How to Update Shipping Information on Getfly When Your Carrier Account Changes

When your pickup address or warehouse information changes in your carrier account (e.g., adding a new warehouse or updating an address), you need to refresh the integration in Getfly to sync the latest data.

Steps to Reconnect Your Shipping Carrier in Getfly Step 1: Go to Shipping Integration

• Log in to your Getfly account.

• Navigate to Settings → Integration → Shipping Integration.

Step 2: Select Your Shipping Provider

• Click on the shipping carrier you’ve previously integrated.

• You’ll see the pickup address associated with your warehouse.

Step 3: Reconnect the Carrier

• Click Disconnect.

• Then click Reconnect. → This refreshes the pickup address in Getfly using the updated data from your shipping account.

Step 4: Verify via Tracking Code

• Create a new order and generate a tracking code.

• Confirm that the address information on the label matches the new warehouse or pickup address.

Note: You must reconnect each time your carrier account’s pickup information is updated. Otherwise, outdated data may be used when generating tracking codes.