# Questions about Shipping and Delivery

## Question 1: How to Update Shipping Information on Getfly When Your Carrier Account Changes

When your pickup address or warehouse information changes in your carrier account (e.g., adding a new warehouse or updating an address), you need to refresh the integration in Getfly to sync the latest data.

Steps to Reconnect Your Shipping Carrier in Getfly\
\
**Step 1:** Go to Shipping Integration<br>

* Log in to your Getfly account.
* Navigate to Settings → Integration → Shipping Integration.

**Step 2:** Select Your Shipping Provider

* Click on the shipping carrier you’ve previously integrated.
* You’ll see the pickup address associated with your warehouse.

<figure><img src="/files/BQr3SeDOsnebDxidrwby" alt=""><figcaption></figcaption></figure>

**Step 3:** Reconnect the Carrier

* Click Disconnect.
* Then click Reconnect.\
  → This refreshes the pickup address in Getfly using the updated data from your shipping account.

<figure><img src="/files/0IVISGWk4ev3cxTjx9In" alt=""><figcaption></figcaption></figure>

**Step 4**: Verify via Tracking Code

* Create a new order and generate a tracking code.
* Confirm that the address information on the label matches the new warehouse or pickup address.

**Note:** You must reconnect each time your carrier account’s pickup information is updated. Otherwise, outdated data may be used when generating tracking codes.


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