Questions about the API

Question 1. Does the API for Customer Details return custom fields (custom field data)? Are there limits to the fields retrieved?

Answer: Yes. The API supports retrieving custom fields, with a limit of up to 40 customer data fields.

Question 2. Can the Customer API retrieve transaction history?

Answer: No. The system currently does not support API access to customer transaction history.

Question 3. Can customer feedback be created via API in the Customer Detail section?

Answer: No. The system currently does not support an API for customer feedback creation.

Question 4. Is there an API to retrieve the list of orders for a customer?

Answer: No. The system currently does not support an API to retrieve a customer’s order list.

Question 5. Can appointments be created for a customer via API, or can a list of appointments be retrieved?

Answer: No. The system currently does not support customer appointment APIs.

Question 6. Is there an API to cancel an order?

Answer: No. The system currently does not support APIs for order cancellation.

However, Getfly CRM does provide other order-related APIs such as:

• Create Order

• Edit Order

• Approve Order

• Process Order Payment

Question 7. Does Getfly CRM limit the number of POST requests when creating new customers?

If you're integrating via API (see https://developer.getfly.vn/docs/6.0/intro) to push customer data from another system to Getfly CRM, the limitations are as follows:

• In a single request:

If limit is not specified, the default is 50 records

If limit is specified, the API will return the specified number (e.g., /api/v3/accounts?limit=100)

• Per minute:

A maximum of 200 POST requests per minute is allowed.

Question 8. What are the order statuses used in Getfly CRM when working via API?

When integrating with Getfly CRM via API, orders may be transmitted with different numeric status codes. These correspond to the following order statuses:

Status Code Meaning (1) Pending Approval (2) Approved (3) In Delivery (4) Completed (5) Canceled

For more detailed API documentation and guides, visit the official Getfly CRM API Portal: https://wiki.getfly.vn/portal/post/2288