> For the complete documentation index, see [llms.txt](https://helpdesk.getfly.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.getfly.vn/web-version/interactive-blocks/questions-about-the-task-job-module.md). # Questions about the Task/Job Module ## Question 1. Who has the authority to complete a task on Getfly? * The task assigner * The superior of the task assignee (the highest level within the same department or across departments) * The superior of the task assigner (the highest level within the same department or across departments) * The person who has the authority to view all tasks ## Question 2. Who has the authority to edit a task on Getfly? * The task assigner * The superior of the task assignee (the highest level within the same department or across departments) * The superior of the task assigner ## Question 3. Who has the authority to rate a task on Getfly? * The people involved in the task * The person who has the authority to view all tasks (even if they are not involved in the task) ## Question 4. Who has the authority to cancel a task on Getfly? * The task creator * The superior of the task assignee * The person who has the authority to view all tasks * The superior of the task assigner ## Question 5. Who has the authority to delete a task on Getfly? * The task creator * The superior of the person performing the task * The person who has the authority to view all tasks ## Question 6. What is the task sorting logic on Getfly? **Sorting tasks in project details:** For tasks in a list format, the order of priority is as follows: unread notifications → task ID → task status. * Tasks with unread notifications will be sorted to the top. * Task ID: The newer the task, the higher the task ID, and it will be displayed first (regardless of whether the task start date is in the past or future). * Task status: Late → Waiting for confirmation → In progress → Newly assigned → Completed → Canceled **Sorting tasks in Kanban view:** * Tasks are sorted by priority: tasks with unread notifications will be sorted to the top, and other tasks will be sorted by descending task IDs. * In Kanban view, in addition to automatic sorting based on the logic above, you can also manually reorder tasks by dragging and dropping. **Sorting tasks in customer details and Task Timeline screen (F9):** * Tasks are sorted by their start time, with the tasks having later start times appearing at the top. Within a day, tasks are sorted by ascending task ID. ## Question 7. Why are certain accounts automatically added when creating a new task on Getfly, and how can this be changed? The following accounts are automatically added as related persons when an employee creates a task in the system: * Direct supervisor: The direct manager of the person creating the task within the same department (e.g., department head, deputy head, team leader). * Highest supervisor of the parent department: The head of the department higher up in the company’s organizational chart. This means that the highest-ranking person in the company’s department hierarchy will automatically be added as a "Related Person" when an employee creates a task. ## Question 8. How can I complete multiple tasks in bulk on Getfly? Getfly now supports the feature to complete multiple tasks at once. **Detailed instructions:** * Go to the Task screen (F9), click on a project name to access the task list within that project. * Click on the Filter button. The filter screen will appear, allowing you to search for tasks based on various criteria. * Use the filters to find the list of tasks you want to complete.

* Select the checkboxes for the tasks you wish to complete, then click the Complete option in the toolbar.

* Click Update to confirm the bulk completion.

**Note:** * The system allows you to complete up to 30 tasks per operation. * The following users have permission to complete tasks: -The task assigner -The superior of the task assignee (the highest level within the same or different department) -The superior of the task assigner (the highest level within the same or different department) -Users with the right to view all tasks ## Question 9. How can I duplicate a task on Getfly? Currently, Getfly does not support direct task duplication. However, you can use the Task Template Workflow feature to quickly and efficiently create recurring tasks. Here's how: **Step 1: Log in to Getfly** Access your Getfly account. **Step 2: Create a task workflow template** * Go to the Task section → Find a task or a parent/child task chain on Getfly * Select Create Workflow Template * Fill in required details such as the workflow name, sub-tasks, and descriptions * Save the template once all information is complete

**Step 3: Use the template to create tasks** * When you need to create a new task based on the template, select the desired template from the list.

* The system will automatically generate the corresponding tasks according to the defined process. * Edit if needed → Mark as complete

## Question 10. How can I add, edit, or delete task folders when organizing projects on Getfly? To manage task folders in Getfly, you must have the appropriate task permissions and be a participant in the project.

1. **To add a new folder:** Go to the Project List screen. Click Add New Folder.

2. **To edit a folder name:** Double-click the folder name → Enter the new name → Press Enter to save.

3. **To delete a folder:** Hover over the folder’s top-right corner → Click the Delete icon.

4. **To reorder folder columns:** Click and hold the folder column → Drag and drop it into the desired position.

**Note:** * Projects from deleted folders will be moved to the default Uncategorized folder. * The Uncategorized folder cannot be renamed or deleted. * Folder layout is personalized for each user and does not affect others' views.