Question about email
Question 1: I want to send an email to all customers, but exclude those who are in two specific campaigns. Is there a way to do that?
If you want to send an email to all customers in the Getfly system but exclude those who are in two specific campaigns, you can follow these steps:
Step 1: Create a customer group in the system named "No Email"
Go to Settings → System Configuration → CRM Configuration → Customers → Customer Groups → Add New → Name the group → Add New.
Step 2: Filter the customers in these two campaigns and add them to the "No Email" customer group you just created
Go to Customers → Customer List → Filters → Advanced Search.
Campaign: Select the two campaigns you want to exclude from the email send.
To display approximately 20, 50, 100, 200, 500 or 1000 results per page → Select the entire page → Customer Group.
Step 3: Create an automation to send emails to all customers in the system except for the "No Email" customer group
Conditions: Not related event (Select the fixed time when you want to send the email; Audience: Customers; Customer Group: Excluding "No Email").
Action: Send email.
Step 4: After the automation runs, check the Email Marketing list to see if the email has been generated and successfully sent to the customers.
Note: You should set up the automation at least one day before the scheduled email send date to ensure the automation runs smoothly.
Question 2: Does Getfly support email tracking for sent emails?
Yes, Getfly supports email tracking, which allows you to monitor the status of sent emails. The email tracking feature is available in the following areas:
Email Marketing Section:
When you add a new email sending command in the Email Marketing section, go to Email Setup and check the Track Mail option to monitor the status of the sent email.
In the Email Sending Action of Automation:
When designing the email sending action in Marketing Automation, click on the email sending action and check the Track Mail option to activate the tracking feature.
With these settings, you can easily monitor and assess the effectiveness of your email marketing campaigns and automation.
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