Overview of KPI
1. Benefits of Using KPIs
KPIs (Key Performance Indicators) are performance measurement metrics that provide a quantifiable way to assess work efficiency. They are used to measure and evaluate the effectiveness of work based on figures, ratios, and quantitative indicators, reflecting the operational effectiveness of organizations or functional departments within a company or individual businesses. Each department in the company has different KPIs to objectively assess the performance of each department and individual.
Using KPIs will help you:
Easily control employee performance.
Assist management in determining fair compensation and incentives based on results, motivating employees to perform better.
Help employees understand the overall goals of their work, prioritize important tasks, and work towards achieving them.
Create a competitive yet professional environment within the team, motivating employees to work autonomously and efficiently.
Provide clear, transparent, and fair performance evaluations, enhancing work performance assessment accuracy.
2. Permissions
To create and manage KPIs on the system, you need to have specific permissions for the KPI function:

Access: Can view KPI data.
Add New: Can create new KPI entries.
Edit: Can modify existing KPIs.
Delete: Can remove KPI entries.
Approve: Has the authority to approve and finalize KPIs.
View All: Can view all KPIs in the system.
3. Types of KPI Indicators
There are three types of KPI indicators in Getfly: Predefined Data KPIs, Manually Input Data KPIs and Formula-Based KPIs

Predefined Data KPIs: Indicators automatically measured by the system.
Manually Input Data KPIs: Indicators not automatically measured by the system, requiring manual input.
Formula-Based KPIs: Indicators that need formulas based on statistical data from predefined KPIs.
Below are the KPI indicators that the system can automatically measure:
1. Number of Orders
2. Number of Product Types Sold
3. Sales Amount
4. Total Revenue
5. Revenue
6. Revenue After Discount
7. Total Revenue
8. Profit
9. Paid Amount
10. Customers Who Made Purchases (Excluding Casual Buyers)
11. New Customers + Account Managers
12. New Customers Created
13. Engaged Customers
14. Outbound Calls to Customers
15. Percentage (%) of Engaged Customers / Customers Managed
16. Percentage (%) of Buyers / Customers Managed
17. Number of Tardiness
18. Total Absence
19. Number of 5-Star Tasks
20. Number of 4-Star Tasks
21. Number of 3-Star Tasks
22. Number of Successfully Sent Emails
23. Number of Successfully Sent SMS
24. Created Warranty Ticket
25. Completed Warranty Tickets
26. Revenue by Product
27. Revenue by Product
28. Number of Products Sold
29. Number of Opportunities Created in the Period
30. Revenue by Product Group
31. Sales by Product Group
32. Product Group Revenue
33. Total Opportunities in the Campaign
34. Total Tickets
35. Average Rating of Ticket
36. Number of Opportunities Called
37. Revenue Based on Receipt
38. Customers per Order
39. Number of Calls
40. Number of Tasks
41. Total Paid Amount
42. Outstanding Amount
43 Total Workload
44. Total Completed Workload
45. Revenue and Divided Revenue
46. Total Task Completion Time
47. Number of Completed Tasks
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