# Overview of KPI ## 1. Benefits of Using KPIs KPIs (Key Performance Indicators) are performance measurement metrics that provide a quantifiable way to assess work efficiency. They are used to measure and evaluate the effectiveness of work based on figures, ratios, and quantitative indicators, reflecting the operational effectiveness of organizations or functional departments within a company or individual businesses. Each department in the company has different KPIs to objectively assess the performance of each department and individual. Using KPIs will help you: Easily control employee performance. Assist management in determining fair compensation and incentives based on results, motivating employees to perform better. Help employees understand the overall goals of their work, prioritize important tasks, and work towards achieving them. Create a competitive yet professional environment within the team, motivating employees to work autonomously and efficiently. Provide clear, transparent, and fair performance evaluations, enhancing work performance assessment accuracy. ## 2. Permissions To create and manage KPIs on the system, you need to have specific permissions for the KPI function:
Access: Can view KPI data. Add New: Can create new KPI entries. Edit: Can modify existing KPIs. Delete: Can remove KPI entries. Approve: Has the authority to approve and finalize KPIs. View All: Can view all KPIs in the system. ## 3. Types of KPI Indicators There are three types of KPI indicators in Getfly: Predefined Data KPIs, Manually Input Data KPIs and Formula-Based KPIs
Predefined Data KPIs: Indicators automatically measured by the system. Manually Input Data KPIs: Indicators not automatically measured by the system, requiring manual input. Formula-Based KPIs: Indicators that need formulas based on statistical data from predefined KPIs. Below are the KPI indicators that the system can automatically measure: 1\. Number of Orders 2\. Number of Product Types Sold 3\. Sales Amount 4\. Total Revenue 5\. Revenue 6\. Revenue After Discount 7\. Total Revenue 8\. Profit 9\. Paid Amount 10\. Customers Who Made Purchases (Excluding Casual Buyers) 11\. New Customers + Account Managers 12\. New Customers Created 13\. Engaged Customers 14\. Outbound Calls to Customers 15\. Percentage (%) of Engaged Customers / Customers Managed 16\. Percentage (%) of Buyers / Customers Managed 17\. Number of Tardiness 18\. Total Absence 19\. Number of 5-Star Tasks 20\. Number of 4-Star Tasks 21\. Number of 3-Star Tasks 22\. Number of Successfully Sent Emails 23\. Number of Successfully Sent SMS 24\. Created Warranty Ticket 25\. Completed Warranty Tickets 26\. Revenue by Product 27\. Revenue by Product 28\. Number of Products Sold 29\. Number of Opportunities Created in the Period 30\. Revenue by Product Group 31\. Sales by Product Group 32\. Product Group Revenue 33\. Total Opportunities in the Campaign 34\. Total Tickets 35\. Average Rating of Ticket 36\. Number of Opportunities Called 37\. Revenue Based on Receipt 38\. Customers per Order 39\. Number of Calls 40\. Number of Tasks 41\. Total Paid Amount 42\. Outstanding Amount 43 Total Workload 44\. Total Completed Workload 45\. Revenue and Divided Revenue 46\. Total Task Completion Time 47\. Number of Completed Tasks --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://helpdesk.getfly.vn/web-version/markdown/key-performance-indicator/overview-of-kpi.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.